CONTACT US
Contact Us - Cnegss
Welcome to Cnegss! We're committed to providing you with beautiful, eco-friendly wooden decor and a thoughtful shopping experience. Whether you have any questions about products, orders, or partnerships, we're happy to help. Please contact us through the following methods and we typically respond within 1-2 business days.
Customer Service Email
For general inquiries, order issues, returns, exchanges, wholesale, and partnership requests, please email: customer@cnegss.com
Please include your order number (if applicable), a description of the issue, and relevant photos (if you require after-sales assistance) in your email so we can expedite your response.
Business Hours and Response Time
- Customer Service Email is open Monday to Friday, 9:00 AM–6:00 PM.
- Typical response time: 1-2 business days; please understand that delays may occur during holidays.
Privacy and Security
We respect and protect your privacy. All personal information provided via email or forms will only be used for order processing and customer service communications. For detailed privacy information, please visit our website's Privacy Policy page.
Social Media & Subscriptions
Want to get the latest products, promotions, and inspiration? Follow us on social media and subscribe to our email newsletter (subscribe in the subscribe bar at the bottom of the website). (To add specific social media links, please insert them here.)
Urgent Issues
-For urgent issues related to shipping, payment, or security, please mark your email as "Urgent" and provide as much information as possible. We will prioritize your attention.
Thank you for choosing Cnegss. We look forward to providing you with quality products and services, and letting natural wood accents add warmth and elegance to your space.