PRIVACY POLICY

Privacy Policy - Cnegss

Effective Date: September 18, 2025

Welcome to visit and use the online store of Cnegss (hereinafter referred to as "our store" or "we"). We value your privacy and personal information protection. This Privacy Policy explains how we collect, use, store, share, and protect your personal information, as well as your rights with respect to your personal information. Please read this Policy carefully before using our services. By continuing to use our services, you are deemed to have agreed to all of this Policy.

Scope of Application

1. This Policy applies to personal and other information we may collect and process when you visit, browse, place orders, make payments, and use all services provided by our store on the Shopify platform.

2. This Policy does not apply to any third-party websites or services unrelated to our store, or to any information that may be collected through third-party links. If you access a third-party website through a link, please refer to its privacy policy.

Types of Information We Collect

To provide and improve our services, we may collect the following information:

1. Identification Information

  • Name, username, nickname;
  • Email address (e.g., customer@cnegss.com, used to contact us, is our contact information and is not automatically collected);
  • Contact phone number (if you provide this for shipping or customer service);
  • Shipping address, billing address;

2. Account and Transaction Information

  • Order information (item, quantity, price, order number, order time);
  • Payment information (payment method, payment transaction number, etc.). Note: If you use a third-party payment method (such as a credit card or PayPal), sensitive data such as the specific payment card number will be processed by the payment service provider. This store does not directly store sensitive information such as the full payment card number and CVV.

3. Device and Technical Information

IP address, device type, operating system, browser type, access time, duration on page, referral URL, information generated by cookies and similar tracking technologies;

4. Customer Service and Communication Information

Information you provide when communicating with customer service via email, online forms, chat, or phone (including feedback, complaints, after-sales records, etc.);

5. Other Information

Other information we may collect as permitted by law or with your consent (such as preferences, comments, photos, etc., submitted when participating in surveys or events).

Use of Information

We will only use your information for the following necessary purposes:

1. Providing and fulfilling services: processing orders, arranging shipments, payment settlement, after-sales service, invoicing, etc.

2. Account management: registration, login, identity verification, managing account information and settings;

3. Customer support: responding to your inquiries, complaints, and suggestions, and providing pre-sales and after-sales support;

4. Marketing and promotion: with your consent, sending you promotional information, event notifications, product recommendations, etc. (you may unsubscribe at any time);

5. User experience optimization and product improvement: analyzing usage to improve website functionality and user experience;

6. Security and compliance: preventing fraud, ensuring account and transaction security, and complying with laws, regulations, or regulatory requirements;

7. Other purposes with your consent or permitted by law.

Information Sharing and Disclosure

Except in the following circumstances, we will not sell or provide your personal information to third parties without your consent:

1. Sharing with Service Providers: To facilitate transactions and fulfill contracts, we may share necessary information with the following types of third parties:

  • Payment processors and financial institutions;
  • Logistics and delivery service providers;
  • Third-party customer service and return processing providers;
  • Website hosting, data storage, technical support, and analytics service providers (such as technical support provided by Shopify and its affiliated services);

These third parties only have access to necessary information to provide their services and are contractually bound not to use it for any other purpose.

2. Legal Requirements or Protection of Rights: We may disclose your information if required by law, judicial process, or governmental authority, or to protect the legitimate rights and interests of our store, our users, or third parties (such as fraud prevention or life safety).

3. Business Merger or Transfer: In the event of a merger, acquisition, reorganization, asset transfer, or bankruptcy liquidation, your information may be transferred as one of the transaction assets. However, we will notify you to the extent permitted by law and ensure continued protection of your information.

Cross-border Transfer

Because some of the services we use (including the Shopify platform and third-party cloud services) may be located overseas, your personal information may be transferred to overseas recipients. We will implement appropriate safeguards (such as contractual obligations, encryption, and access controls) in accordance with applicable laws to protect data security during cross-border transfers.

Information Storage and Security

1. Storage Period: We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Policy, or as required by laws and regulations. We will delete or anonymize your information if there is no business or legal need.

2. Security Measures: We implement reasonable technical, administrative, and physical measures to protect the security of personal information, including but not limited to data encryption, access control, log auditing, and security monitoring. However, due to the inherent risks of the Internet, we cannot guarantee the absolute security of information during transmission or storage. Please be aware of this and take necessary personal protection measures (such as keeping your account password secure).

Cookies and Tracking Technologies

1. We and our service providers may use cookies, web beacons, pixel tags, and similar technologies to enhance website functionality, analyze visitor data, and provide personalized recommendations and advertising. Cookies are categorized as necessary cookies (for basic website functionality) and optional cookies (for performance analysis and marketing).

2. You can manage or disable cookies through your browser settings, but disabling cookies may affect the proper functioning of some features.

Protection of Minors

This store does not proactively provide services to individuals under the age of 16 (or the age of majority as determined by applicable law), nor does it proactively collect sensitive personal information from minors without the consent of their legal guardians. If we discover that we have inadvertently collected information from a minor, we will promptly delete the relevant data and cease processing. If you are a guardian and discover that your child has provided personal information, please contact us using the contact information below.

Your Rights

To the extent permitted by law, you have the following rights with respect to your personal information:

  • Right of Access: Review the personal information we hold about you;
  • Right of Correction: Correct or update inaccurate or incomplete information;
  • Right of Erasure: Delete your personal information where permitted by law;
  • Right to Restrict Processing: Request the restriction of processing in certain circumstances;
  • Right to Objection or Withdraw Consent: Withdraw consent-based processing at any time;
  • Right to Data Portability: Access and transfer your personal information where applicable;

To exercise any of these rights or raise any questions, please contact us using the contact information below. For security reasons, we may require you to provide necessary information to verify your identity.

Third-Party Links and Services

This website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of third parties and recommend that you review their privacy policies before using such services.

Changes to Privacy Policy

We may revise this Privacy Policy based on business developments, legal and regulatory changes, or service adjustments. The revised version will be posted on this page and will be marked with the "Effective Date." We will use reasonable means to notify you of material changes (such as via email or website announcement). Your continued use of the Services after the effective date of the announcement constitutes your acceptance of the changes.

Contact Us

If you have any questions, requests, or complaints regarding this Privacy Policy, the handling of your personal information, or the exercise of your rights, please contact us through the following means:

Email: customer@cnegss.com

(To facilitate processing, please include your contact information, a description of the issue, and relevant credentials in your email. We will respond within a reasonable period of time.)

Other Terms

1. This Privacy Policy and our Terms of Service together constitute the entire agreement regarding your use of our Services. In the event of any conflict between this Policy and any applicable laws and regulations, the applicable laws and regulations shall prevail.

2. If this Policy is provided to you in a language other than Chinese and any inconsistency arises, the Chinese version shall prevail.

Thank you for your trust and use of Cnegss. We are committed to protecting your privacy and data security.